At WEXNRO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
1. RETURN ELIGIBILITY
Customers may request a return and refund within 3–7 days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include all accessories and components received with the product
- Not show signs of wear, damage, or misuse
Returns that do not meet these requirements may not be accepted.
2. NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Products damaged due to misuse or improper installation
- Items showing signs of excessive wear or use
- Products returned without original packaging
- Clearance, promotional, or final-sale items (if applicable)
3. HOW TO REQUEST A RETURN
To initiate a return, please contact our customer support team within the eligible return period.
Please provide:
- Your order number
- A brief description of the reason for return
- Photos of the item if necessary
Our team will review your request and provide return instructions.
4. REFUNDS
Once your returned item has been received and inspected, we will notify you of the refund status.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow several business days for the refund to appear in your account, depending on your financial institution.
5. EXCHANGES
WEXNRO does not offer product exchanges.
If you are not satisfied with your purchase and your item qualifies under this policy, you may request a return and refund only.
6. DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
Include your order number and photos of the issue so that we can assist you promptly.
7. RETURN SHIPPING
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from WEXNRO.
Shipping charges paid at the time of purchase are generally non-refundable.
8. CONTACT US
If you have any questions regarding this Refund & Returns Policy, please contact our customer support team through our Contact Us page or by email.
Thank you for shopping with WEXNRO.